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How we send your order, and what to do if you need to return something.
We deliver to [CHECK WITH NATHAN: UK only, or which other countries]. UK orders are sent by [CHECK WITH NATHAN: carrier and service, e.g. Royal Mail Tracked and Signed For] and delivery costs [CHECK WITH NATHAN: delivery charge, or how it is worked out]. The delivery charge is shown at checkout before you pay.
Orders are usually dispatched within [CHECK WITH NATHAN: dispatch time, e.g. 2 working days] of payment. We'll email you when your order is on its way, with tracking details where the service includes them.
[CHECK WITH NATHAN: does he ship outside the UK? If yes: international buyers are responsible for any import duties and taxes, and for checking that an item can legally be imported into their country.]
Every item is wrapped and boxed to protect it in transit, using [CHECK WITH NATHAN: packing materials, e.g. acid-free tissue, bubble wrap and a double box for fragile pieces].
Under the Consumer Contracts Regulations, you can cancel your order for any reason within 14 days of receiving it. Just let us know through our contact page within that time. You then have a further 14 days to send the item back.
Please return items in the condition you received them, with any original packaging, and pack them carefully so they aren't damaged on the way back. Return postage is paid by [CHECK WITH NATHAN: the buyer, or BlackCat].
We'll refund you within 14 days of receiving the item back, or of you showing us proof that you've sent it, whichever is sooner. The refund includes the original standard delivery charge and goes back to the card you paid with.
If an item comes back damaged or with more wear than when it left us, we may reduce the refund to reflect that.
If your item arrives damaged, or isn't as described, please contact us as soon as you can, ideally within [CHECK WITH NATHAN: e.g. 48 hours] of delivery, with photos of the item and the packaging. We'll arrange its return and give you a full refund, including the return postage.
This doesn't affect your legal rights under the Consumer Rights Act 2015.
If you have a question about delivery or a return, get in touch and we'll help.
Contact us